What area are you located in?
Our centrally located in Lake Charles, LA. This convenient location allows us to serve clients throughout the city and a quick drop from the interstate for our clients.
Travel Availability:
We're happy to travel on-site for your session, with just 4 days' notice required. We serve clients throughout the United States and internationally.
Travel Fees:
Please note that travel fees apply for locations exceeding 30 minutes from Lake Charles, beginning at $75/hr
How far in advance should I book?
To ensure a comfortable timeframe for both photo production and session planning, we recommend booking your session:
At least 2 months in advance for standard availability. This allows you ample time to prepare and for us to deliver your final photos.
At least 3 months in advance during peak season (January-May and October-December). This increases your chances of securing your ideal date and time.
Peak Season Note:
During peak season (January-May and October-December), our calendar fills up quickly. Booking further in advance helps guarantee the date and time that best suits your needs.
Proofs:
We aim to deliver your watermarked, unedited proofs within 2-3 business days via email. These proofs serve as a selection tool for the editing process. Please be aware that rushing this process is not available.
Also known as Raw Images.
Unedited Images & Leftovers:
We don't offer unedited (raw/proofs) images as part of our standard packages. The editing process is a key part of creating the beautiful, finished photographs you'll receive. However, if you'd like additional edits beyond what's included in your package, we offer those as a separate add-on.
Leftover images, also known as "outtakes," are generally not included.
Image Backups & Liability:
To ensure long-lasting enjoyment of your photos, we recommend creating backups of your downloaded images.
By purchasing the original files, you acknowledge that Jay Productions is not liable for any loss or damage to the images after delivery. We also reserve the right to not maintain copies of your digital files after a certain period.
Studio Availability:
While our booking system reflects studio availability, there may be rare instances where a scheduling conflict arises. In such cases, we'll prioritize existing studio bookings. However, we'll contact you as soon as possible to discuss alternative solutions, which could include:
Rescheduling your session to a date and time with studio availability.
Arranging an alternative location for your session (if your package allows).
We apologize for any inconvenience this may cause and appreciate your understanding.
Do consultation fees go towards my service if booked?
Consultation fees are separate and not applied towards session costs.
Rush Editing:
We understand that some clients might require their photos sooner for specific occasions like invitations or social media posts. However, to guarantee the quality and consistency of our work, we prioritize editing on a first-come, first-served basis. If a quicker turnaround is essential, a rush editing fee can be applied to expedite the entire collection of photos.
Expedited Processing (2-3 Business Days):
Up to 10 photos: $200 fee
Entire photo selection (exceeding 10 photos): $300+
Please note: Rush editing is applied to the entire photo selection, not individual photos.
We reserve the right to refuse rush service or discontinue any re-editing if any client exhibits disruptive or disrespectful behavior such as unreasonable demands or critiques that hinder the photographer's workflow.
My booking confirmation shows a different price than the contract. Could you clarify this discrepancy?
If you notice a change in your remaining balance, it may be due to:
- Requested Session Adjustments: We're happy to accommodate any customizations you've requested for your session.
- Missed Add-On Selection: We may have added an add-on you initially overlooked. Please review your session details for confirmation.
- Incorrect Service Booking: In rare instances, a session might be booked under the wrong service category.
Refund Policy:
We maintain a strict no-refund policy for sessions, services, deposits, and edited images.
Rescheduling:
Rescheduling your session is allowed with at least 48 hours' notice prior to the original date.
A $75 rescheduling fee will apply. We kindly request prompt communication to avoid any disruption and allow us to adjust our schedule accordingly.
Editing & Turnaround Time:
We offer exclusively edited images. Unedited versions are not available for purchase.
Your final edited images will be delivered within 10-14 business days after you confirm your selections.
Could I buy all or some of my photos at once for a discount, either because I love them all and don't need editing, or just beca
Great question! We understand you'd love all your photos. While we only offer edited images, we do provide discounts for purchasing additional edited photos beyond your package.
As mentioned previously, we offer exclusively edited images. Unedited versions are not available for purchase. Our editing process is part of the creative vision we deliver.
Client Satisfaction and Revisions:
Your Satisfaction Matters. We strive to deliver beautiful, edited images that you'll love. If you have any concerns about a specific edit, please don't hesitate to let us know. We'll do our best to achieve your desired outcome.
Throughout your session, we encourage you to ask for previews! This allows us to make any adjustments on the spot to ensure you're happy with the progress.
We reserve the right to refuse service or discontinue a session if any attendee exhibits disruptive or disrespectful behavior such as unreasonable demands or critiques that hinder the photographer's workflow.
While we can't control the weather or unforeseen circumstances, we'll work creatively to capture stunning images despite these factors. Ultimately, outfit selection, hair, makeup, and posing choices are personal decisions that contribute to your final photos.
Location Permits and Fees:
Some locations may require photography permits or fees. We recommend researching and securing any necessary permits in advance. You, the client, are responsible for any fees associated with your chosen location. We are not responsible for fees incurred from independent location bookings.
We reserve the right to decline shooting at locations not discussed in advance, if required fees are not settled, or if safety concerns arise.
Studio Sessions:
Our studio is available for all studio package bookings and add-ons. No additional booking is required to utilize the studio during your session.
Please limit the number of guests you bring to in-studio sessions to two, especially if they are not part of the session for which they paid.
Booking Fee:
A 50% retainer fee is required at the time of booking to confirm your session date and secure our services for your event.
This fee is non-refundable.
Note: Some sessions require full payment at the time of booking.
When is the remaining balance due, and am I able to pay it off in advance?
The remaining balance of your session fee is due two days prior to your session date. We offer several convenient payment options (listed on the invoice) to settle your balance.
Send us an email requesting any wishes to pay your balance off in advance.
Please note that any payments made towards a payment plan or early payments are considered non-refundable. These payments act similarly to a deposit and secure your booking.
How should I prepare for changing clothes during my session?
Our studio is equipped with a changing room. For outdoor locations, it's advisable to scout for spots that offer privacy for changing. Alternatively, you can request that we bring our portable changing tent to facilitate wardrobe changes.
Do you provide props or offer creative studio setups/sessions?
With sufficient notice, we can accommodate your request for specific props, subject to an additional fee.
For full creative setups/sessions and custom props, an extra fee will apply, which will be invoiced separately from your session booking. You have the option to either proceed with your idea and pay the associated fee or adjust your concept while retaining your booked session.
Prices for sets and custom props start at $150 and up. Feel free to reach out via email for a personalized estimate.